Terms of Service

Effective Date: 30-08-2024

Welcome to PersonalizedMelodies ("we," "us," or "our"). By accessing or using our website and services, you agree to be bound by the following terms and conditions ("Terms of Service"). Please read them carefully. If you do not agree with any of these terms, you may not access or use our services.

1. General Conditions

  • Eligibility: By using our services, you represent that you are at least the age of majority in your jurisdiction or have the consent of a parent or guardian.
  • Right to Refuse Service: We reserve the right to refuse service to anyone for any reason at any time.
  • Modification of Services: We may, at any time, modify or discontinue our services (or any part thereof) without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the service.

2. Orders and Payments

  • Order Acceptance: By placing an order, you agree to purchase a personalized song according to the customization options you have selected. All orders are subject to acceptance by us, and we reserve the right to cancel any order at any time for any reason.
  • Pricing: All prices are listed in USD and are subject to change without notice. The price you will be charged is the price displayed at the time you place your order.
  • Payment: Payment must be made at the time of ordering. We accept payments via PayPal and Stripe. Your payment information is processed securely through these platforms, and we do not store credit card details.
  • Taxes: You are responsible for any applicable taxes associated with your purchase.

3. Customization and Delivery

  • Customization Process: You are responsible for providing accurate and complete information for the customization of your song. We will use the information provided to create your personalized song. Once an order is placed, changes to the customization details may not be possible.
  • Delivery: Upon completion, your custom song will be delivered digitally via email to the address you provided at checkout. Delivery times may vary based on the complexity of the request, but we aim to deliver within  1-3 business days.
  • Revisions: We offer 3 round of minor revisions after the initial delivery of the song. Major changes may incur additional charges.

4. Intellectual Property

  • Ownership: All songs created by us are our intellectual property until full payment is received. Once payment is completed, you will own the rights to use the song for personal, non-commercial purposes.
  • Restrictions: You may not sell, distribute, or use the song for commercial purposes without obtaining explicit written permission from us.

5. Refunds and Cancellations

  • Refund Policy: Due to the personalized nature of our products, we do not offer refunds once the creation process has begun. However, if you are dissatisfied with your purchase, please contact us at Support@personalizedmelodies.com, and we will work with you to address your concerns.
  • Cancellations: Orders can be canceled within 24 hours of placement. After this period, cancellations are not permitted as we may have already begun the creation process.

6. User Conduct

  • Prohibited Activities: You agree not to use our services for any unlawful purpose or to solicit others to perform or participate in any unlawful acts. You may not violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
  • User Content: Any content you submit to us, including customization details and feedback, must not infringe on the intellectual property rights of others. You grant us a non-exclusive, royalty-free license to use, reproduce, and modify your submitted content for the purpose of fulfilling your order.

7. Limitation of Liability

  • No Liability: We are not liable for any indirect, incidental, or consequential damages arising from your use of our services, including, but not limited to, any errors or omissions in any content or any loss or damage of any kind incurred as a result of the use of any content (or product) posted, transmitted, or otherwise made available via the service.
  • Maximum Liability: Our maximum liability to you for any claim arising out of your use of our services is limited to the amount you paid for the service in question.

8. Indemnification

You agree to indemnify, defend, and hold harmless PersonalizedMelodies and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

9. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with applicable law.

10. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

11. Contact Information

Questions about the Terms of Service should be sent to us at Support@personalizedmelodies.com.